– When downloading is finished, open the program in the usual way (double-click the left mouse button). Launch the program directly from the box encircled in red above or from the folder where your browser stores downloaded items by default

– When you start the program, a window to enable the startup of the program may pop up. Please select “Run”

-When a member of our Support team tries to contact you, you will see a new window pop up on your screen with a message asking for permission to access your desktop. Please click on the button “Allow” to permit this